Support center

Student FAQ's

  • How to contact a tutor?

    You can connect with a tutor via chat or phone as well. Typically, the tutor’s phone number becomes available on contact details column after you’ve made a booking for a tuition session. This allows you to communicate directly with the tutor through phone calls, in addition to chat, for scheduling sessions, discussing topics, or addressing any concerns you may have about the tutoring process.

  • Students can pay tutors in cash at the end of each tutoring session or transfer the agreed-upon payment amount directly to the tutor’s bank account. Students may use other secured online payment like eSewa, Khalti, Prabhupay etc. It’s important to establish clear communication with the tutor regarding the preferred payment method. Make sure to agree upon the specific details. We will integrate robust payment system on our platform very soon.

  • You can track your progress by keeping track of your grades, test scores, and overall understanding of the subject matter. Additionally, our tutoring service platform offers progress tracking tools or assessments that can help you see how you are improving over time. It’s important to communicate with your tutor about your goals and progress, so they can adjust their approach to better meet your needs.

  • If you have a problem with your tutor or the platform, you should contact the Prosikshya’s customer support team for assistance. They can help you resolve any issues or concerns you may have, and may be able to provide a refund or credit if necessary.

  • We have our own policies regarding cancellations and rescheduling. Typically, you will need to give a certain amount of notice before cancelling or rescheduling a session, and there is no fee associated with doing so. It’s best to check with the tutor for specific policies and procedures.

  • Depending on the platform, you may be able to choose your own tutor based on their availability and qualifications. We may also offer a matching service that pairs you with a suitable tutor based on your preferences and needs.

  • The cost of tutoring on the platform can vary depending on a number of factors, such as the subject, the tutor’s experience and qualifications, and the length of the session. Some tutors may charge a flat rate per session, while others may charge a monthly rate. It’s best to check with the tutors for specific pricing information.

  • The qualifications of tutors on a tutoring service platform can vary, but the platform requires that tutors have a minimum of a bachelor’s degree in the subject they are tutoring, and/or relevant teaching experience. Some tutors may also hold advanced degrees or specialised certifications in their field.

  • The subjects offered on a tutoring service platform can vary, but typically include a wide range of academic subjects such as math, science, English, social studies, and foreign languages. The platform also offers tutoring for standardised tests such as the SAT, ACT, GRE, or GMAT.

  • The tutoring service platform typically works in the following way:

    1. Students create an account on the platform and specify their subject and topic of interest.
    2. The platform then matches the student with a suitable tutor based on their preferences and availability.
    3. The student and tutor can then schedule a session at a mutually convenient time and date.
    4. During the session, the tutor provides personalized support and guidance to the student, helping them to understand and master the subject matter.
    5. After the session, the student can leave feedback and ratings for the tutor, which can help other students in the future.

  • A tutoring service platform is an online platform that connects students with qualified tutors. It allows students to browse and choose from a wide range of subjects and topics, and connect with tutors who specialize in those areas. The platform offers a convenient way for students to receive personalised support and guidance in their studies, from the comfort of their own home.

  • The payment process for tutoring sessions will vary depending on the convenience of yours. As per your request, it may require students to pay in advance for tutoring sessions, while you may facilitate payment after the session has taken place. Payment methods may include cash in hand or other electronic payment options. Make sure to review the website’s payment policies and procedures to ensure that you are clear on how payment works.

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