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Support Center
Hello, how can we help you ?
Finding a tutor on Prosikshya is simple and transparent. Students can visit the Find Tutors section and use filters such as subject, level, and tutor mode and location to explore suitable tutors. Each tutor profile clearly displays the subjects they teach, their background, and their available time slots, allowing students to make an informed choice without needing to ask for favors or negotiate privately.
To book a session, students can open the tutor’s profile, hover over an available date and time from the schedule ( you must be logged in as a student ) and proceed by clicking the Book session button. If a preferred time slot is not available, students can use the Session Request option to suggest a suitable time. Once the booking or request is submitted and confirmed, the session details will appear in the student’s dashboard, and both the student and tutor will receive confirmation. The entire process is designed to be clear, respectful, and stress-free. In a future update, Prosikshya will introduce a tutor-side Accept or Decline option for sessions requested or booked by students, ensuring better coordination and transparency for both sides.
Yes. Submitting a session request is completely free. Booking a session allows you to connect with the tutor, discuss your learning goals, availability, lesson requirements, and fees before making any commitment. You are under no obligation to proceed until you are satisfied with the tutor and lesson arrangements.
Once you submit a booking or session request, the tutor will receive an instant notification. You can communicate directly with the tutor through private messaging to discuss lesson goals, schedules, fees, and any specific requirements. Both the student and tutor will receive system notifications and can track updates through their dashboards. Once the lesson details are agreed upon, the session can be confirmed and scheduled accordingly.
Yes. In a future update, Prosikshya will introduce a tutor-side Accept or Decline feature for student bookings and session requests. This will help ensure accurate scheduling, availability confirmation, and accountability for both tutors and students.
Prosikshya’s booking and request system is mandatory to maintain a safe, respectful, and professional learning environment. Following this process protects students from confusion, prevents pressure on tutors, and ensures that all sessions are managed transparently and fairly.
Students should use only the tools provided on the platform, such as booking options or session requests. Direct or informal communication outside Prosikshya is discouraged, as it may lead to misunderstandings and is not supported by the platform.
Students are expected to attend all confirmed sessions on time. Repeated no-shows, late cancellations, or misuse of the booking system may lead to restrictions on future bookings or account review.
Students under the age of 13 may participate on Prosikshya only with parent or guardian consent. All bookings for minors must follow the platform’s safety and supervision guidelines.
Failure to follow Prosikshya’s booking and communication guidelines may result in limited access, booking restrictions, or account review. These rules exist to maintain a respectful and effective learning environment.
At present, students and tutors may arrange payments directly between themselves after agreeing on lesson details and fees. Prosikshya may also provide support with payment coordination if requested. As Prosikshya continues to grow and introduce additional platform features, payment options and processes may be expanded to provide a more streamlined experience for students and tutors.
No. Students can submit a booking or session request without making a payment. Booking a session allows students and tutors to connect, discuss lesson requirements, schedules, and fees before proceeding. Once both parties agree to move forward, payment can be arranged directly between the student and tutor or with assistance from Prosikshya if required. The session can then be confirmed and scheduled accordingly.
Not necessarily. Students and tutors may arrange payments directly between themselves using their preferred payment method after agreeing on lesson details and fees. If assistance is required, Prosikshya may provide support with the payment process. Students and tutors are encouraged to clearly discuss payment arrangements before confirming a session.
Payment arrangements should be agreed upon between the student and tutor before attending a session. Depending on the arrangement, payment may be made directly between the student and tutor or with assistance from Prosikshya if requested. Students and tutors are encouraged to confirm lesson details, schedules, and payment arrangements before the session begins.
If a payment dispute arises, students and tutors should first attempt to resolve the matter directly with each other. If assistance is required, either party may contact Prosikshya for support. For payments processed directly between students and tutors, Prosikshya is not responsible for the transaction or its outcome. However, if the payment was processed through Prosikshya, our team will review the relevant details and take appropriate action in accordance with our platform policies.
Yes. Safety is a core priority on Prosikshya. The platform is designed to provide a structured, respectful, and professional learning environment where students can connect with tutors without pressure or exposure to unsafe interactions.
Prosikshya uses a structured booking and session request system to prevent informal or uncontrolled interactions. Tutors display verified profiles and clear availability, and all session coordination is expected to take place through the platform. This reduces confusion, pressure, and risk for students.
Prosikshya encourages tutor identity verification to help build trust and reduce fake or misleading profiles. Verification information is handled securely and is never shared publicly with students.
For safety and accountability, students are strongly advised to keep all communication related to sessions within Prosikshya. Informal or private communication outside the platform is discouraged, especially for minors.
Prosikshya does not monitor live tutoring sessions. Students, tutors, and guardians are responsible for ensuring sessions are conducted respectfully and appropriately. Any concerns should be reported through the platform.
If a student ever feels uncomfortable, pressured, or unsafe, they should stop the interaction immediately and inform a parent or guardian. Concerns should be reported to Prosikshya so appropriate action can be taken.
No. Any form of harassment, inappropriate communication, exploitation, or disrespectful behavior is strictly prohibited. Accounts involved in such behavior may be reviewed, restricted, or removed.
Using Prosikshya’s booking and request system creates a clear record of sessions and expectations. This structure helps prevent misuse, protects students and tutors, and maintains a safe learning environment.
Prosikshya is a learning and matching platform that connects tutors with students in a structured, respectful, and professional environment. Tutors can create profiles, set availability, receive session requests, and teach students without pressure or informal negotiation.
Anyone with relevant subject knowledge and a commitment to teaching responsibly can apply to become a tutor. Tutors are expected to present honest information about their qualifications, experience, and teaching subjects.
To become a tutor, you must complete your profile with accurate personal details, subjects you teach, educational background, and availability. A complete profile helps students trust you and improves your visibility on the platform
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Prosikshya strongly encourages tutors to verify their identity to build trust and prevent fake profiles. Verification information is encrypted, securely stored, and never shared publicly with students.
Availability is a key professionalism signal on Prosikshya. Tutors must clearly set and regularly update their available time slots. Students rely on this information to book sessions confidently without asking for favors or special arrangements.
Yes. Tutors can update availability at any time. However, tutors should avoid frequent last-minute changes, as this may affect student trust and booking reliability.
Students search for tutors through the Find Tutors section using filters such as subject, level, and availability. Tutors with complete profiles and updated availability are more likely to be discovered.
Students can book sessions directly from your available time slots or submit a Session Request if no suitable time is available. All session coordination should take place through the Prosikshya platform.
Yes. Tutors may accept or decline session requests based on availability, subject fit, or readiness. Prosikshya plans to introduce a tutor-side Accept or Decline feature in a future update for better scheduling control.
Once a session is booked or requested, both the student and tutor will receive notifications and can view the session details in their dashboards. Students and tutors may communicate through the platform to discuss lesson goals, schedules, fees, and any specific requirements. Once the session is confirmed, tutors are expected to attend on time and be prepared, while students should ensure they are available for the scheduled lesson.
Handling no-shows or late cancellations is currently agreed directly between the tutor and student. Prosikshya encourages fair and respectful handling of such situations.
Tutors are expected to teach professionally, patiently, and respectfully. Sessions should focus on the student’s learning goals and progress. Tutors should avoid rushing, judging, or pressuring students.
Yes, but tutors must follow strict professionalism when teaching students under 13. Communication should remain lesson-focused and appropriate, and parents or guardians may be involved in scheduling and payments.
Tutors are strongly encouraged to keep all session-related communication within Prosikshya. Informal or off-platform communication is discouraged, especially when working with minors.
At present, students and tutors may arrange payments directly between themselves after agreeing on lesson details and fees. Prosikshya may also provide support with payment coordination if requested. As Prosikshya continues to grow and introduce additional platform features, payment options and processes may be expanded to provide a more streamlined experience for students and tutors.
Yes. Tutors set their own session fees and should communicate them clearly to students before sessions begin.
No. Prosikshya does not currently charge tutors any commission or platform fees.
Yes, but only when the platform is bringing real, consistent value to tutors. Commission will be introduced with clear communication and advance notice. It will support secure payments, platform stability, and long-term sustainability - never sudden changes or hidden deductions. Tutors will always know why commission exists and what they receive in return.
Prosikshya uses structured booking, verified profiles, and clear guidelines to reduce risk and maintain a respectful learning environment. Tutors are expected to follow platform rules strictly.
Harassment, inappropriate communication, exploitation, discrimination, or any unethical behavior is strictly prohibited. Violations may result in account review or removal.
Tutors may decline session requests or discontinue sessions if they feel uncomfortable. Concerns should be reported through the platform.
Failure to follow platform rules may result in reduced visibility, account restrictions, or removal. These measures protect both tutors and students.
No. Sessions completed before the payment system launch will not be affected or charged retroactively.
Using Prosikshya’s systems protects tutors from pressure, ensures professionalism, and builds long-term trust with students.
Guided Matching helps students find suitable tutors based on their learning needs, subject preferences, availability, and goals. Rather than relying solely on automated recommendations, students can explore tutor profiles, compare options, and communicate directly with tutors before making a decision. This approach combines intelligent matching with student choice, helping learners find the tutor who best fits their individual requirements.
Prosikshya’s pairing approach is designed to improve fairness and access, not limit it. The goal is to help students find tutors who are genuinely suitable for their needs, while ensuring tutors are not overwhelmed or pressured by unsuitable requests.
Yes. Tutors are encouraged to invite students they already teach. This is not marketing or promotion, it is proof of real teaching relationships, which helps Prosikshya maintain high trust and prevent fake or inactive profiles.
Reviews from completed sessions act as professional trust signals. When tutors bring real students who: Book sessions through Prosikshya Complete at least one session Leave honest feedback their profiles gain stronger visibility and credibility compared to incomplete or inactive profiles.