.png)
Support Center
Hello, how can we help you ?
Finding a tutor on Prosikshya is simple and transparent. Students can visit the Find Tutors section and use filters such as subject, level, and tutor mode and location to explore suitable tutors. Each tutor profile clearly displays the subjects they teach, their background, and their available time slots, allowing students to make an informed choice without needing to ask for favors or negotiate privately.
To book a session, students can open the tutor’s profile, hover over an available date and time from the schedule ( you must be logged in as a student ) and proceed by clicking the Book session button. If a preferred time slot is not available, students can use the Session Request option to suggest a suitable time. Once the booking or request is submitted and confirmed, the session details will appear in the student’s dashboard, and both the student and tutor will receive confirmation. The entire process is designed to be clear, respectful, and stress-free. In a future update, Prosikshya will introduce a tutor-side Accept or Decline option for sessions requested or booked by students, ensuring better coordination and transparency for both sides.
If a preferred time slot is not available, students can use the Request Session or Request Availability option to suggest a suitable time. The tutor can then review the request and respond based on their availability. Alternatively, students may explore other tutors who teach the same subject and have open time slots. Prosikshya encourages tutors to keep their availability updated so students can plan confidently without uncertainty.
Once a booking or session request is submitted and confirmed, the session details will appear in the student’s dashboard. Both the student and the tutor will receive system notifications. Students must regularly check their dashboard for updates and session status.
Yes. In a future update, Prosikshya will introduce a tutor-side Accept or Decline feature for student bookings and session requests. This will help ensure accurate scheduling, availability confirmation, and accountability for both tutors and students.
Prosikshya’s booking and request system is mandatory to maintain a safe, respectful, and professional learning environment. Following this process protects students from confusion, prevents pressure on tutors, and ensures that all sessions are managed transparently and fairly.
Students should use only the tools provided on the platform, such as booking options or session requests. Direct or informal communication outside Prosikshya is discouraged, as it may lead to misunderstandings and is not supported by the platform.
Students are expected to attend all confirmed sessions on time. Repeated no-shows, late cancellations, or misuse of the booking system may lead to restrictions on future bookings or account review.
Students under the age of 13 may participate on Prosikshya only with parent or guardian consent. All bookings for minors must follow the platform’s safety and supervision guidelines.
Failure to follow Prosikshya’s booking and communication guidelines may result in limited access, booking restrictions, or account review. These rules exist to maintain a respectful and effective learning environment.
At this stage, Prosikshya does not collect payments on the platform. Payment timing is agreed directly between the student (or parent/guardian) and the tutor after a session is booked or requested. Some tutors may request payment before a session, while others may accept payment after the session. Students are responsible for confirming the payment amount, method, and timing clearly with the tutor before attending the session.
At this stage, Prosikshya does not process payments on the platform. Payment for tutoring sessions is made directly between the student and the tutor, based on mutual agreement. Prosikshya currently acts as a learning and matching platform, not a payment intermediary.
Booking or requesting a session on Prosikshya does not automatically involve payment through the platform. Any payment arrangement is discussed and agreed upon directly with the tutor after a session is confirmed.
No. Prosikshya does not collect, hold, or release payments at this stage. All financial transactions occur directly between the student and the tutor.
Students and tutors are responsible for agreeing on fees, payment methods, and timing. Prosikshya does not verify, guarantee, or mediate payments made outside the platform. Users are encouraged to communicate clearly and respectfully and to keep records of any payment arrangements they make independently.
Yes. Prosikshya plans to introduce a secure in-platform payment system in a future update. When this happens, all users will be notified clearly, and payment processes will be handled directly through the platform.
Payment features will be introduced in a future update. Before any payment is required, Prosikshya will clearly notify students and tutors through the platform. No payments will be introduced without transparency and prior communication.
Payment timing (before or after a session) is agreed upon directly between the student and the tutor. Prosikshya does not enforce or manage payment timing at this stage.
No. Prosikshya does not verify, collect, hold, guarantee, or refund payments made directly between users. All direct payments are the responsibility of the student and tutor involved.
Because payments are handled outside the platform, Prosikshya does not mediate financial disputes. Students and tutors are encouraged to communicate clearly, agree on terms in advance, and keep personal records of any payment arrangements.
No. Some tutors may offer free trial sessions at their discretion. When a session is free, this should be clearly agreed upon between the student and tutor. Students should never assume a session is free unless confirmed.
Direct payments require trust and clear communication. Prosikshya encourages students and guardians to: confirm session details before paying agree on fees and timing clearly avoid pressure or rushed payments Prosikshya provides the connection but does not oversee financial transactions at this stage.
Yes. Safety is a core priority on Prosikshya. The platform is designed to provide a structured, respectful, and professional learning environment where students can connect with tutors without pressure or exposure to unsafe interactions.
Prosikshya uses a structured booking and session request system to prevent informal or uncontrolled interactions. Tutors display verified profiles and clear availability, and all session coordination is expected to take place through the platform. This reduces confusion, pressure, and risk for students.
Prosikshya encourages tutor identity verification to help build trust and reduce fake or misleading profiles. Verification information is handled securely and is never shared publicly with students.
For safety and accountability, students are strongly advised to keep all communication related to sessions within Prosikshya. Informal or private communication outside the platform is discouraged, especially for minors.
Prosikshya does not monitor live tutoring sessions. Students, tutors, and guardians are responsible for ensuring sessions are conducted respectfully and appropriately. Any concerns should be reported through the platform.
If a student ever feels uncomfortable, pressured, or unsafe, they should stop the interaction immediately and inform a parent or guardian. Concerns should be reported to Prosikshya so appropriate action can be taken.
At this stage, payments are handled directly between students (or guardians) and tutors. Prosikshya does not process or supervise payments and encourages users to communicate clearly and proceed carefully with any financial arrangements.
No. Any form of harassment, inappropriate communication, exploitation, or disrespectful behavior is strictly prohibited. Accounts involved in such behavior may be reviewed, restricted, or removed.
Using Prosikshya’s booking and request system creates a clear record of sessions and expectations. This structure helps prevent misuse, protects students and tutors, and maintains a safe learning environment.
Prosikshya is a learning and matching platform that connects tutors with students in a structured, respectful, and professional environment. Tutors can create profiles, set availability, receive session requests, and teach students without pressure or informal negotiation.
Anyone with relevant subject knowledge and a commitment to teaching responsibly can apply to become a tutor. Tutors are expected to present honest information about their qualifications, experience, and teaching subjects.
To become a tutor, you must complete your profile with accurate personal details, subjects you teach, educational background, and availability. A complete profile helps students trust you and improves your visibility on the platform.
Prosikshya strongly encourages tutors to verify their identity to build trust and prevent fake profiles. Verification information is encrypted, securely stored, and never shared publicly with students.
Availability is a key professionalism signal on Prosikshya. Tutors must clearly set and regularly update their available time slots. Students rely on this information to book sessions confidently without asking for favors or special arrangements.
Yes. Tutors can update availability at any time. However, tutors should avoid frequent last-minute changes, as this may affect student trust and booking reliability.
Students search for tutors through the Find Tutors section using filters such as subject, level, and availability. Tutors with complete profiles and updated availability are more likely to be discovered.
Students can book sessions directly from your available time slots or submit a Session Request if no suitable time is available. All session coordination should take place through the Prosikshya platform.
Yes. Tutors may accept or decline session requests based on availability, subject fit, or readiness. Prosikshya plans to introduce a tutor-side Accept or Decline feature in a future update for better scheduling control.
Once a session is booked or requested and confirmed, session details appear in both the student’s and tutor’s dashboards. Tutors are expected to attend sessions on time and prepared.
Handling no-shows or late cancellations is currently agreed directly between the tutor and student. Prosikshya encourages fair and respectful handling of such situations.
Tutors are expected to teach professionally, patiently, and respectfully. Sessions should focus on the student’s learning goals and progress. Tutors should avoid rushing, judging, or pressuring students.
Yes, but tutors must follow strict professionalism when teaching students under 13. Communication should remain lesson-focused and appropriate, and parents or guardians may be involved in scheduling and payments.
Tutors are strongly encouraged to keep all session-related communication within Prosikshya. Informal or off-platform communication is discouraged, especially when working with minors.
At this stage, Prosikshya does not process payments on the platform. Payments are made directly between tutors and students (or parents/guardians) based on mutual agreement.
Yes. Tutors set their own session fees and should communicate them clearly to students before sessions begin.
No. Prosikshya does not currently charge tutors any commission or platform fees.
Yes, but only when the platform is bringing real, consistent value to tutors. Commission will be introduced with clear communication and advance notice. It will support secure payments, platform stability, and long-term sustainability - never sudden changes or hidden deductions. Tutors will always know why commission exists and what they receive in return.
Prosikshya uses structured booking, verified profiles, and clear guidelines to reduce risk and maintain a respectful learning environment. Tutors are expected to follow platform rules strictly.
Harassment, inappropriate communication, exploitation, discrimination, or any unethical behavior is strictly prohibited. Violations may result in account review or removal.
Tutors may decline session requests or discontinue sessions if they feel uncomfortable. Concerns should be reported through the platform.
Failure to follow platform rules may result in reduced visibility, account restrictions, or removal. These measures protect both tutors and students.
Yes. Prosikshya plans to introduce a secure in-platform payment system in a future update. All tutors will be informed clearly before any changes take effect.
No. Sessions completed before the payment system launch will not be affected or charged retroactively.
Using Prosikshya’s systems protects tutors from pressure, ensures professionalism, and builds long-term trust with students.
Prosikshya is focused on building trust, reliable availability signals, and complete tutor profiles before introducing automated pairing. Pairing will be introduced only when it can be done fairly, accurately, and respectfully for both students and tutors.
Prosikshya’s pairing approach is designed to improve fairness and access, not limit it. The goal is to help students find tutors who are genuinely suitable for their needs, while ensuring tutors are not overwhelmed or pressured by unsuitable requests.
Yes. Tutors are encouraged to invite students they already teach. This is not marketing or promotion, it is proof of real teaching relationships, which helps Prosikshya maintain high trust and prevent fake or inactive profiles.
Reviews from completed sessions act as professional trust signals. When tutors bring real students who: Book sessions through Prosikshya Complete at least one session Leave honest feedback their profiles gain stronger visibility and credibility compared to incomplete or inactive profiles.