1. Introduction

Prosikshya, our state-of-the-art online tutoring platform, is committed to delivering exceptional educational experiences. This Privacy Policy is designed to inform users about our data practices, emphasizing transparency, accountability, and user trust. It applies to all users engaging with our platform, ensuring a complete understanding of how we collect, use, disclose, and protect user information.

 

 

 

2. Information We Collect

 

2.1 Account Information

When users create a Prosikshya account, we collect essential information, including their full name, email address, username, and password. This information is crucial for user identification, account management, and personalized experiences on the platform.

 

2.2 Profile Information

To enhance user experiences, we may request additional details such as a profile picture, academic background, and preferences. This information aids in the matchmaking process, ensuring that students are connected with tutors who align with their educational needs and preferences.

 

2.3 Session Data

In the interest of improving our tutoring services, we collect data related to tutoring sessions. This includes communication logs between tutors and students, session duration, and performance metrics. Analyzing this data enables us to monitor and enhance the quality of tutoring sessions.

 

2.4 Payment Information

For users opting for paid tutoring services, we collect necessary payment information. This information is processed securely through trusted payment processing partners, ensuring the confidentiality and security of financial data.

 

2.5 Communication Data

We collect data related to user communications on the platform, including messages and notifications. This facilitates effective communication between tutors and students, creating a seamless and collaborative learning environment.

 

2.6 Technical Information

Technical details, such as IP addresses and device information, are collected to ensure the security and optimization of the platform. This information aids in identifying and addressing technical issues, preventing fraudulent activities, and improving overall user experience.

 

 

3. How We Use Your Information

 

3.1 Providing Tutoring Services

User information is utilized to connect students with suitable tutors, ensuring personalized and effective tutoring sessions. This process involves matching academic needs, preferences, and performance metrics to optimize the learning experience.

 

3.2 Personalization and Recommendations

We use collected data to personalize user experiences and provide relevant recommendations. By analyzing user preferences, academic history, and session feedback, we enhance the overall effectiveness and satisfaction of our tutoring services.

 

3.3 Communication and Support

User contact information is utilized for platform-related communication, support, and important updates. This ensures that users stay informed about their accounts, tutoring sessions, and platform features.

 

3.4 Improving Platform Features

Feedback from users plays a crucial role in shaping the future of Prosikshya. We analyze user behavior, session data, and feedback to identify areas for improvement, ensuring a continually evolving and user-friendly platform.

 

3.5 Research and Analytics

Aggregated and anonymized data may be used for research and analytical purposes. This includes studying user trends, identifying learning patterns, and developing new features to enhance the overall quality of Prosikshya.

 

 

4. Information Sharing

 

4.1 Tutors and Students

To facilitate effective tutoring sessions, limited information is shared between tutors and students. This includes names, profiles, and session-related data. The sharing is restricted to what is necessary for the successful delivery of tutoring services.

 

4.2 Third-Party Service Providers

Trusted third-party service providers may be engaged to assist in delivering our services. These providers, such as hosting, analytics, and payment processing partners, are contractually bound to confidentiality and are granted access only to the information required for their specific services.

 

4.3 Legal Requirements

In certain situations, user information may be disclosed to comply with legal obligations, enforce our policies, or respond to legal requests. We take measures to ensure that any such disclosure is made in accordance with applicable laws and regulations.

 

4.4 Business Transfers

In the event of a business transfer, user information may be transferred to the acquiring entity. Users will be notified of such transfers, and the acquiring entity will be required to adhere to the privacy commitments outlined in this policy.

 

 

5. Data Security and Retention

 

5.1 Security Measures

We implement industry-standard security measures to protect user information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure data storage, and regular security audits to maintain the integrity of our platform.

 

5.2 Data Retention Periods

Clear data retention periods are established based on the type of information collected. Users will be informed of these retention periods, and data exceeding these periods will be securely deleted to ensure compliance with privacy principles.

 

5.3 User Account Security Responsibilities

Users are encouraged to maintain secure account credentials, regularly update passwords, and promptly report any suspicious activity. This collaborative approach ensures the security of individual user accounts.

 

 

 

6. Cookies and Tracking Technologies

 

6.1 Types of Cookies Used

Prosikshya utilizes various types of cookies to enhance user experiences. These include session cookies, persistent cookies, and third-party cookies. Cookies are essential for improving the functionality of the platform.

 

6.2 Cookie Management Options

Users have the option to manage cookies and tracking technologies in their account settings. This allows for customization of cookie preferences, providing users with control over their online experience.

 

6.3 Third-Party Cookies

Information about third-party cookies used on the platform is provided in the interest of transparency. Users are empowered to make informed decisions about sharing data with third-party services.

 

 

7. Your Choices and Controls

 

7.1 Account Settings

Users have control over their personal information through account settings. This includes the ability to manage the data they share, update preferences, and control the visibility of certain information on their profiles.

 

7.2 Communication Preferences

Options for managing communication preferences are provided to ensure that users receive relevant notifications and updates. Users can choose to opt in or out of specific communication channels.

 

7.3 Opt-Out Options

Clear opt-out options for certain data processing activities are made available to users. This empowers users to control how their information is used and ensures compliance with privacy preferences.

 

 

8. Children’s Privacy

 

8.1 Platform Age Restrictions

Prosikshya is not intended for individuals under the age of 13. The platform does not knowingly collect personal information from children. Parents are encouraged to review and monitor their children’s activities on the platform.

 

8.2 Parental Controls

Parental controls are outlined to assist parents in monitoring and controlling their children’s use of the platform. This includes setting account preferences and limiting access to certain features.

 

8.3 COPPA Compliance

Prosikshya complies with the Children’s Online Privacy Protection Act (COPPA). Measures are in place to obtain parental consent when required, ensuring the privacy and safety of children using the platform.

 

 

9. Updates to this Privacy Policy

 

9.1 Notification of Changes

Users are actively notified of changes to the Privacy Policy through prominent notifications on the platform. This ensures that users are aware of any modifications to the policy and can review the updated terms.

 

9.2 User Acknowledgment

Users are encouraged to review the latest version of the Privacy Policy

regularly. Continued use of Prosikshya constitutes acknowledgment and acceptance of the updated policy. This iterative process ensures user awareness and consent.

 

 

10. Contact Information

 

10.1 How to Contact Prosikshya

Information on how users can contact Prosikshya for privacy-related inquiries, including questions, concerns, and data subject requests, is provided. Multiple communication channels are available for user convenience.

 

10.2 Data Subject Requests

Procedures for submitting data subject requests are outlined, providing users with a clear path to access, rectify, or delete their personal information. This ensures transparency and compliance with data subject rights.

 

11. Governing Law and Dispute Resolution

 

11.1 Applicable Laws

The applicable laws governing user privacy and data protection on Prosikshya are outlined. This provides users with information about their rights and the legal framework under which their data is processed.

 

11.2 Dispute Resolution Mechanisms

Clear procedures for resolving disputes related to privacy issues are detailed. This includes mechanisms for users to raise concerns, seek resolutions, and ensure fair and timely dispute resolution.

 

 

12. Miscellaneous

 

12.1 Definitions

Key terms used in the Privacy Policy are defined for user clarity. This section ensures a common understanding of terminology, promoting clear communication between Prosikshya and its users.

 

12.2 Interpretation of Terms

Guidelines on interpreting terms within the Privacy Policy are provided. This ensures that users can understand the language and context used in the document, promoting transparency and user comprehension.